A Letter from Founder and CEO of Catswell, Marco Giannini
Dear Fellow Pet Parent:
At Catswell, our number one priority is the safety of our products and the health of our feline customers. We strive to make and sell only the highest-quality, natural cat treats with added vitamins that provide functional benefits such as improved hip health, breath, and other benefits.
During routine testing of our products, we recently discovered that two batches of our Catswell VitaKitty Chicken Breast with Flaxseed and Vitamins tested positive for a limited presence of an ingredient called propylene glycol. Although this ingredient is "generally regarded as safe" for both humans and dogs, the FDA does not allow it in cat food or treats, even at trace levels. Although no cases of illness in cats have been reported due to the two batches, we felt a voluntary recall was necessary. We have issued an FDA-approved press release to make our customers aware of the situation, identified the stores that received the product, and contacted them to return the product to us. While we were able to catch much of the affected product, some products did make it into the homes of our customers. For that, we are sincerely apologetic.
We are doing everything we can to resolve this situation quickly and ensure that our customers can continue to feel confident feeding Catswell products to their cats, as we do here.
To learn more about the affected product, we invite you to read our "frequently asked questions" here. If you would like to speak with someone live, you can call us at 1-888-559-8833 or email us at email@example.com. If we are unable to get to your call, or it is after hours, please leave us a message and we will get back to you as quickly as possible.
We thank you, our valued customers, for your understanding, and we hope to be able to regain your trust.