Customers & Friends,
We are disappointed to announce, once again, that Tomlinson's is
pulling all Innova, Evo, California Natural, and Healthwise dry
products from our stores, and will no longer carry these brands until
Natura Pet Products--the brands' manufacturer--has expanded its
initial recall to include the above dry foods, treats, and bars
for dogs, cats, and ferrets with an expiration date before 06/10/2014.
Following this Spring's recall, we were assured by Natura that new
manufacturing and testing processes ensured a safe, nutritious
product--a claim we trusted based on +20 years of quality pet foods
and a long-standing relationship with Natura. We were frustrated
to hear this morning that those processes were not effective as promised.
You trust us with your pet's health and well-being, and we take that
very seriously. We are grateful for your trust, and work to ensure that
when you leave our stores with a product, it is not only safe, but of
the highest quality. We sincerely apologize to those affected by
this situation, and promise that our own quality standards and processes
will be stricter because of it.
If you purchased a bag of affected product from Tomlinson's or any
other retailer, please bring it to any Tomlinson's location
for a replacement product. Should you have any concerns or
questions about our standards and policies, please do not hesitate to ask us.
Owner, Tomlinson's Pets